FAQ

Orders are dispatched after payment and order checks are complete. You will receive a shipping confirmation email with a tracking number once the parcel leaves our warehouse. Pre-order items follow the date shown on their product page.

Local and European warehouse delivery usually takes 3–7 business days. Other international deliveries usually take 5–15 business days. Customs, holidays and remote locations may add time.

Your order ships from the warehouse available for your destination and selected product—typically a local, European or China warehouse. The available warehouse is shown during shopping or checkout.

Choose a product, select its available flavour, strength and warehouse, then add it to your cart. Review your address and delivery option at checkout, complete payment, and wait for the confirmation email.

Available methods appear securely at checkout and may vary by country. Major bank cards are supported, and additional local payment options may be offered where available.

Open the shipping confirmation email and copy the carrier tracking number. Enter it on our Track Order page. The tracking number is different from your VapSolo order number.

We ship to many European and international destinations where our products can legally be delivered. Enter your address at checkout to confirm current availability, warehouse options and shipping cost for your country.

Open the product page and select an available option before adding it to your cart. Multi-flavour devices use fixed flavour combinations, so choose the combination shown in the option name and image.

Still need help? Include your order number and purchase email so we can assist faster.

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AGE VERIFICATION

vapsolo

Products offered on Vapsolo are age-restricted and intended for use by adults of legal smoking age only. All orders on the website will be verified using industry-leading age verification software.

By entering our website, you confirm that you are of legal smoking age in your jurisdiction and agree to age verification.